• Nothing prints. This is caused by:
  A) You have the incorrect printer selected, and it's printing somewhere you don't expect. This happens quite often on shared computers, because whichever printer was used last becomes the default printer. Check to make sure your default printer is set correctly. See PAS Macintosh Printing for instructions on how to set your default printer.
  B) You have sent a print job that the PAS system can't handle. This usually happens with complex images or graphics files. See the section just below on Binary Postscript
• You get gibberish (or really strange, meaningless characters) out of the printer, or your images partially prints but has error codes printed on it as well.
  The problems are also often caused by printing with Binary Postscript. Directions on how to fix this are just below.
• If none of these things describe your problem, or if you still get gibberish or errors after doing the Binary Postscript fix, let System Administrator know, so she can troubleshoot it. She can't fix it if she doens't know about it.
  Please keep a copy of the file in the state that is causing the problems so she can use that to help in trouble-shooting. "Save As..." works well for that.
  If you print primarily Postscript (You use primarily Adobe products [Photoshop, Illustrator Pagemaker, Acrobat], or print mostly graphics), let System Administrator know, and she'll make sure all of your print drivers are specifically Postscript.

To do that:

• When you are about to print your file,
  Select the Print option from the File Menu (don't hit the print button!)
• You'll get a dialog that looks something like this: (Pagemaker, skip to down below)
  Select the General pulldown menu, and you should see the name of your application (Illustrator, Photoshop, PowerPoint, etc.)

  

• Select your Application name there, and you'll get a new screen. The appearance will vary depending on the Application.

• Somewhere on that screen there should be an option that will say encoding or data or postscript, and in the option name it will have something along the lines of Binary. Switch this to ASCII
  Some examples:

  

  

• It works a bit differently in PageMaker

• Click on the Options button on the print dialog:

  

  And you get this dialog, where you want to select Send ASCII Image Data:

  

Please, if you still have problems, contact System Administrator We're going to start charging for prints, and "mistakes" WILL be charged as well.

| Not logged in | | Printer Paused | | Invalid Billing Code | | Application specific problems |

• Not being logged in properly,
• A previous user had problems, and therefore the Printer is paused,
• You tried to use an Invalid Billing Code, especially none, an account which someone inadvertently typed in, which is NOT the same as <none>, which is the system's way of saying "your personal account." Using your username as a billing code will also create an error.
• Your account is out of money.
• Application specific problems: PageMaker, Poster printing, Eudora, etc.

On Windows 98 (the front three PC's):

Go to the start menu, and choose "Log Off <username>":
and hit YES at the next dialog:

On Windows 95 (the back three PC's):

Go to the start menu, and choose "Shutdown"
And then choose "Close all programs and log on as different user:"

If that doesn't solve your problem:

Adobe PageMaker will often need some specialized file. Contact System Administrator to get the files.

Eudora often has problems printing e-mail if the title of the e-mail is too long, or contains funky characters like @ $ *.
Shorten the title and try printing again.

Printing Posters:
There are all sorts of driver problems with the poster maker. Some of these are covered in Printing to the Plotter page. Trying a different driver may solve the problem. Again, contact System Administrator for more info.

This page is still incomplete.